Privacy policy

Last updated: June 6, 2026

This Privacy Policy describes how 3D Printspace / 3dprintsspace (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or use our services.

By using our website or purchasing from us, you agree that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect personal information from you when you visit our website, place an order, create an account, contact us, or interact with our services.

The personal information we may collect includes:

Name
Phone number
Email address
Shipping address
Billing address
Order details
Payment-related information
Communication details when you contact us
Device information such as IP address, browser type, device type, and cookies
Website usage information such as pages visited, products viewed, cart activity, and browsing behavior

Payment information is processed securely through trusted third-party payment providers. We do not store complete card details or sensitive payment information on our own servers.

2. How We Collect Information

We may collect your personal information in the following ways:

Directly from you when you place an order or contact us
Automatically when you use our website through cookies and similar technologies
From payment gateways, courier partners, Shopify, and other service providers
From marketing tools or analytics services used to improve our website and services

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To process and confirm your orders
To prepare, pack, and dispatch your products
To arrange shipping and delivery
To send order updates, tracking details, and delivery notifications
To process returns, replacements, refunds, or customer support requests
To communicate with you regarding your order or inquiry
To improve our website, products, and customer experience
To detect, prevent, and investigate fraud, misuse, or unauthorized activity
To comply with legal obligations
To send promotional offers, updates, or marketing messages only if you have opted in

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

However, we may share limited required information with trusted third parties when necessary to operate our business and provide services to you.

We may share information with:

Shopify or our website platform provider
Payment gateways for secure payment processing
Courier and delivery partners for shipping your order
IT, hosting, analytics, and technical service providers
Customer support or communication service providers
Marketing service providers, only where applicable
Legal authorities, government bodies, or law enforcement if required by law

These third parties may only receive the information necessary to perform their services.

5. Relationship With Shopify

Our website may be powered by Shopify or related e-commerce services. Shopify may collect and process personal information to help provide website hosting, checkout, payment, order management, security, analytics, and other store-related services.

Information submitted on our website may be processed by Shopify and its service providers in accordance with their own privacy policies and applicable laws.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember your preferences
Keep items in your cart
Improve website speed and performance
Understand how visitors use our website
Show relevant offers or advertisements
Help prevent fraud and improve security

You can disable cookies from your browser settings. However, some features of the website may not work properly if cookies are disabled.

7. Marketing and Promotional Communication

If you choose to opt in, we may send you promotional messages, product updates, offers, or marketing emails/SMS.

You may opt out of marketing communication at any time by using the unsubscribe option, replying with an opt-out request, or contacting us directly.

Even if you opt out of marketing messages, we may still send important non-promotional messages related to your orders, payments, delivery, account, or customer support.

8. Data Protection and Security

We use reasonable security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is 100% secure. Therefore, we cannot guarantee complete security of information shared over the internet.

Customers are also responsible for keeping their account login details, passwords, and personal devices secure.

9. Data Retention

We may retain your personal information for as long as necessary to:

Complete your orders
Provide customer support
Process returns, refunds, or replacements
Maintain business and transaction records
Comply with legal, tax, accounting, or regulatory requirements
Prevent fraud or misuse
Resolve disputes

When your personal information is no longer required, we may delete, anonymize, or securely store it as required by applicable law.

10. Children’s Privacy

Our website and services are not intended for children below the age of majority.

We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided us with personal information, they may contact us and request deletion of such information.

11. Third-Party Links

Our website may contain links to third-party websites, payment pages, social media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. Customers should review the privacy policies of those third-party websites before sharing any personal information.

12. Your Rights

Depending on applicable laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communication
Withdraw consent where applicable
Ask questions about how your data is collected and used

To exercise any of these rights, you may contact us using the contact details provided below.

13. International Data Processing

Some of our service providers, including website platforms, payment gateways, analytics tools, or technical service providers, may process or store information outside your state or country.

By using our website, you understand that your information may be transferred, stored, or processed in locations outside your residence, where data protection laws may differ.

14. Legal Compliance

We may use or disclose your personal information if required to do so by law, regulation, court order, legal process, government request, or to protect our rights, customers, business, and services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or operational needs.

Any changes will be posted on this page. The updated Privacy Policy will be effective from the date it is published on our website.