Refund policy

1. Return Window

Customers may request a return within 7 days / 48 hours of receiving the product.

After 48 hours from delivery, we do not accept any return, exchange, or refund requests.

2. Mandatory Unboxing Video Requirement

To claim any return, exchange, refund, damage, or defective product issue, customers must provide a clear unboxing video recorded at the time of delivery.

The unboxing video must:

  • Start before opening the package

  • Clearly show the sealed package

  • Show the full opening process

  • Clearly show the product condition after opening

Without a valid unboxing video, no return, exchange, or refund request will be accepted under any circumstances.

3. Damaged or Defective Products

Returns are accepted only if:

  • The product is damaged during shipping

  • The product is defective

  • The wrong or incorrect product is delivered

After verification of the provided video proof, we may offer a replacement or refund depending on the situation and product availability.

4. Non-Returnable Items

We do not accept returns or refunds for:

  • Custom-designed or personalized products

  • Minor surface imperfections common in 3D printing

  • Small layer lines, texture marks, or minor finishing differences

  • Color variations caused by lighting, screen settings, or filament differences

  • Change of mind after purchase

  • Incorrect orders placed by the customer

  • Damage caused by customer misuse, mishandling, or force

5. Refund Process

Approved refunds will be processed within 5–7 business days after approval.

The refund will be credited to the original payment method used at the time of purchase.

Please note that the actual time taken for the amount to reflect in your account may depend on your bank, payment provider, or payment gateway.

6. Replacement Process

If a replacement is approved, we will dispatch the replacement product after completing verification and quality checks.

Replacement timelines may vary depending on product availability, customization, and production time.